All Systems Operational

About This Site

This is Guru's Status page, where you can see updates on how our systems are doing. If there are interruptions to our services at any time, we will post a note here.

If you are experiencing any issues with Guru, please get in touch with us at support@getguru.com and our team will get back to you as soon as we can.

Uptime over the past 90 days. View historical uptime.
Web App ? Operational
90 days ago
100.0 % uptime
Today
Extension ? Operational
90 days ago
100.0 % uptime
Today
Slack bot ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
Message Delivery ? Operational
User Support System Operational
Infrastructure Operational
Databases Operational
Servers Operational
File Service API Operational
File Service Conversions Operational
Stripe API Operational
Zuora Production API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API Uptime
Fetching
API Response Time
Fetching
Past Incidents
Feb 4, 2023

No incidents reported today.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Guru Extension not loading for customers with specific Extension Preferences
Resolved - This issue has been resolved with the release of our latest extension version (2.106.2807).

Generally the Guru extension updates automatically, but if you are still running into trouble you can check your extension version and update it using these instructions: https://help.getguru.com/en/articles/4843931-how-do-i-update-the-guru-browser-extension

Thank you for your patience as our team worked to get this resolved.
Jan 25, 00:36 EST
Identified - Guru's latest extension version (2.106.2791) is currently experiencing some difficulty loading when specific preferences are set. In these cases, users are receiving an "Oops! Something went wrong" error over the extension when they open a Card.

This issue only appears when users have "tabbed" selected under the "Multiple Card Display Options" section under "Extension Preferences" menu.

Our team is aware of this issue and is actively working to release an updated extension version that resolves this.

Workaround: As a workaround, users are encouraged to select "Individual Cards" under the Extension Preferences menu. You can learn how to do this here: https://help.getguru.com/en/articles/4681139-extension-preferences-knowledge-clipper-card-preview-and-more

We will update users here as soon as the newest extension version is available in Chrome. This update should be automatic on most browsers. Thank you for your patience as we work to resolve this!
Jan 24, 16:00 EST
Jan 24, 2023
Jan 23, 2023

No incidents reported.

Jan 22, 2023
Scheduled Maintenance on Sunday January 22nd
Completed - The scheduled maintenance has been completed.
Jan 22, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 20:00 EST
Scheduled - From 8PM - 10PM EST on Sunday 1/22, our team is performing maintenance on our database. Our systems will be unavailable during this time. We appreciate your patience and understanding as we work to make improvements to Guru's services.
Jan 6, 12:46 EST
Jan 21, 2023

No incidents reported.

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