The fix has been rolled out and Knowledge Alerts are back on! Thank you for your patience as we resolve this issue!
Posted Dec 13, 2019 - 15:18 EST
Identified
We have identified the issue and will be rolling out a fix in the next few hours, we thank you for your patience. Knowledge Alerts continues to remain off until the fix has been pushed out.
Posted Dec 13, 2019 - 12:56 EST
Update
We have stabilized the system but have potentially identified an issue with Knowledge Alerts which we have disabled for the time being until we assess further. Apologies for the inconvenience, we will continue to update here as we get more info.
Posted Dec 13, 2019 - 11:02 EST
Investigating
We are currently investing issues with the API servers experiencing long latencies and intermittent down time. This is impacting general usage across all services.
Posted Dec 13, 2019 - 10:02 EST
This incident affected: Web App, Slack bot, and API.